the last post is dated February of this year.
Since that last post we have purchased a new condo in the Gateway Quarter and I was able to have my Cincinnati Bell FiOptics service transferred to our new place from Clifton. That in itself turned into a huge headache, but I think it was primary because it is a new service and at the time nobody had transferred their service before and the processes weren't 100% worked out. Anyway, after some headaches, mis-scheduled techs and confusion we got it moved and the tech they eventually sent out was a really good and really helpful getting things sorted out and had me back online in about 20 minutes.
Just as with our previous install, this one has been pretty rock solid. The internet rarely, if ever goes down, and if it does it is back up within minutes vs HOURS of downtime we quite often experienced with Time Warner Cable.
The internet is killer, 20Mb service and it screams. Everyone loves that part.
The part everyone continues to hate is the television service. The DVR GUI is still pretty buggy, even after some minor updates (it's maybe 10% less horrible than it was). The on-demand functionality continues to be a headache for most people. Ours works... sometimes, more than often requires a reboot and even then it's ungodly slow to load, if it loads.
Motorola StarTac. Does it work? Sure. Does it do what is advertised? I suppose. How's it compare to that iPhone you had? It doesn't, and thats the problem here.
Because of some of my ranting on here and on Twitter I got a couple GUI/firmware and DVR hardware upgrades early, however at this point the software you have on your stuff is the same as mine and we all know it's not much of an upgrade. It did fix a few a few bugs that were pretty significant and I'm glad Cincinnati Bell was on that. The question though is what is next, because this service still is lacking when you start comparing it to the competition. From some recent comments it sounds like CB may be moving to Motorola DVRs, however I am assuming the software is more or less the same as the Cisco boxes.
Right now there's a debate in our condo building about this very topic and the solution some are looking at are DIRECTV. I'm not a fan of satellite dishes or having to swap services, but the DVR is really bugging people and they're getting tired of waiting. DIRECTV even has an iPhone app that lets you control it from anywhere. Very cool stuff.
I'd like to clarify that the problems with the Cincinnati Bell DVR is more than GUI deep. I was told a few stories by CB techs that people would cancel the service upon seeing the GUI because they thought it was ugly, or something along those lines. I think that's a rather idiotic thing to do without even trying it, as it's pretty much the same GUI as Time Warner had maybe 5 years ago. Could the GUI be better? Sure, but to me there are more serious problems with functionality, stability and usability that trump an ugly GUI. A few problems I've had lately are just the overall lag in moving between menu's and options. It used to be a whole lot worse, but it's 2010 and I think our expectations on anything digital are much much higher than they used to be. If Apple can squeeze everything an iPhone can do into a device the size of my palm, certainly a device as bit as a DVR can be faster and smoother and more reliable.
I really hope Cincinnati Bell is listening to its customers, reading the blog posts, the comments and various reviews. There's a lot of good feedback out there and based on my contact with Cincinnati Bell I'm sure they are doing just that. I just wonder what the next move is gonna look like for this service and if it will come in time for some of their customers.
Episode #54: Summer Update
2 days ago