If you know me in real life, or follow my twitter you probably know I can be a harsh critic of products or services that don't live up to my expectations. Nobody is safe from my trashing, my scorn, my tongue-in-cheek commentary - even my beloved Apple (cough, Apple TV, cough).
It's even worse when you're a service I rely on for my internet connection that allows me to unleash that scorn upon the twitterverse.
Cincinnati Bell has probably been the target of a lot of that over the past six months - they may see it as an assault - I see it as tough love. The folks who monitor the @CincyBell twitter account probably disagree, but luckily some people higher up see it differently and have chosen to engage with me about my concerns and my previous blog posts, and I get to share with you some of fruits of those conversations.
First - I think we all agree the internet side of FiOptics is a rock star. It is fast, stable and did I mention fast? I think their Westell router is a piece of crap (remember the Cisco 675?) - but I also work in a data center, so my standards for equipment may be too high, and my dreams of Cincinnati Bell just giving me an ethernet hand off for my own router is probably unrealistic.
Second - again, something I think all FiOptics customers universally can agree upon - the DVR GUI is flat out awful. It's like 1992 threw up inside the device.
The good news is that this is not the shape of things to come - they're reading our tweets, our blog posts and improvements are coming.
I've been asked to hold back some details, but Cincinnati Bell FiOptics customers can rest assured that change is coming, and it should all occur in 2010. The first upgrade is an update to the current software - I'm not sure what all it addresses, but it should be a step forward, and really, anything would be an improvement.
The second upgrade is a big one and the one I can't really give many details on - trust me though, it is very cool and is a total replacement of the current DVR software. The functionality is slick and on par with anything else out there, possibly better and should make everyone pretty happy, and they're hoping for a 2010 rollout.